29 March 2012 at 08:30 CET – The Hague – PostNL Parcels has won a contract to deliver Zalando orders in the Netherlands. Zalando is one of the fastest growing online Fashion retailers in the Dutch market. PostNL Parcels will handle both delivery and return shipments. The contract will become effective in the end of the second quarter of 2012.
Measured in terms of online orders, Fashion is the biggest segment of the Dutch online retail market. Research conducted by PostNL shows that 14.8 million Fashion purchases were made by online shoppers in 2011. Almost a quarter of online Fashion purchases result in return flows because the fashion items don’t fit or the colour is different than expected. Zalando offers its customers free shipment and return of their ordered fashion items as an integral element of its online proposition.
David Schroeder, Manager Mybrands-Zalando, comments on the contract: “We are very happy to have found a reliable distribution partner who meets our stringent requirements with regards to quality and delivery time to satisfy our customers. Not only for today, also for coming activities. PostNL opens us the opportunity to extend our business within the Netherlands to reach a higher Customer awareness.”
Gerrit Mastenbroek, Managing Director of PostNL Parcels, says: “We are proud to welcome Zalando as our newest customer and be able to be a contributor to the success of Zalando’s online business. We believe we can add to the customer experience of Zalando shoppers by offering unrivalled service levels and the added value of PostNL Pakjegemak, where receiving customers can have their order delivered to one of our post offices.”
PostNL processes 8.7 billion addressed postal items (including 106 million parcels) each year and delivers to addresses in the Benelux, Germany, the UK and Italy. PostNL’s main business is mail, parcels and e-commerce. The company also provides services in the area of data and document management, direct marketing and fulfilment. PostNL employs some 65,500 people. In 2011 the company generated a turnover of nearly 4.3 billion euros.