DHL launches European return service for online retail

  • DHL Global Mail offers new cost and time efficient return service for international B2C retailers
  • Customer-friendly service utilizes European postal network with over 80,000 postal branches across the region

Bonn, 09/17/2012, 10:00 AM CEST – By the end of 2012, consumers in all 27 EU countries will be able to return their products via DHL Easy Return.

DHL Global Mail, DHL’s expert for international mail and B2C parcel solutions, has introduced a new B2C parcel product for online retailers called DHL Easy Return. DHL Easy Return is available for EU-based online retailers who want to offer their customers a convenient cross border return solution.

“Although the international B2C parcel market is growing rapidly, there are still some major obstacles to overcome for online retailers who offer cross border shipping. With DHL Easy Return, we simplify the return process, lower costs for the retailer and make it more convenient for the consumers to return parcels”, says Thomas Kipp, CEO DHL Global Mail.

DHL Easy Return offers an innovative solution for online retailers as well as significant advantages for their customers: DHL developed a specific software that creates return labels via a web portal and provides Track&Trace functionalities. Retailers can now manage return volumes from almost all countries within the EU with less effort through a standardized process. The web portal is currently available in English, French, German and Dutch language.

Consumers buying from online retailers offering DHL Easy Return can conveniently send off their return parcels in one of more than 80,000 local drop-off points in currently 19 European countries that are operated mainly by the respective domestic post. By the end of 2012, consumers in all 27 EU countries will be able to return their products via DHL Easy Return – further countries outside of the EU will be added soon.